If you’re not satisfied, let us know within 30 days after you receive your order by emailing support@rossifurniture.com— we'll then coordinate a pick up, ship the product back and, once it's received by us in good condition, issue you a refund.
Return requests must be received within 30 days after delivery.
Upon receipt of your request, all information will be reviewed and further instruction will be provided upon issuance of the request. Any merchandise received for return or exchange must be in 100% brand new, factory sealed condition, with all original packaging and contents intact.
Returns will only be accepted if the item is in its original condition and packaging. The item must be returned with all of its parts, instructions, and accessories.
A refund will be processed after the items have been received in the warehouse and investigated.
Many of our pieces are hand-crafted from natural materials. The beauty is in the natural variations, the irregular distresses. sporadic oxidations, and color fluctuations. These are normal characteristics that will be affect the performance of your piece and are not considered a manufacturer defect.
In Case of Damage
It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be reported immediately. If not reported within 14 days of delivery, the defects and variances will be considered “acceptable” and will not be accepted for return or exchange. We will work with you to resolve the issue to your satisfaction. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded.
Credits and Refunds
Taxes paid will be refunded
Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit
A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Restocking fee does not apply to Non-Furniture Items as defined above
Refunds will be issued in the original form of payment. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.
