Haiku by Patrick St Germain

Free Shipping

Orders are typically shipped by our Free Standard Delivery. 

Item(s) will be delivered to your driveway or door step. Tracking will be Made Available and No Appointment Scheduling or Signature Will be Required.

Free Delivery does NOT include Installation or Assembly. 

•  Tracking and Notifications will be made Available as Soon as the Item has Shipped.
• When Orders are Shipped through UPS Small Parcel, Tracking will be made Available and Delivered via Front Porch.
• Options for Faster Delivery on Small Parcel Packages are Made Available for Additional Charges.
• Select decor and smaller furniture items that can safely fit will be shipped using standard UPS shipping.

Threshold +$50.00

Item(s) will be delivered to the first dry area inside home (or outside dry area such as garage. Please ensure the product can be moved through your doorway(s), stairway(s), and/or hallway(s) prior to delivery.

• Delivery appointment notification is included and a signature is required at time of delivery.
• Please Note : No unpacking, assembly, or trash removal is included with this service.

White Glove +$100.00

 Item(s) will be delivered to your room or outside area of your choice, including unpacking, product setup, light assembly, and full packaging removal. Delivery appointment notification is included and a signature is required at time of delivery. Please note White Glove is limited to 30 minutes of onsite service. Products requiring extensive assembly may not be included in this quote. For additional inquiries please reach out to us directly.Your White Glove delivery will include: Visual inspection of package prior to delivery, appointment scheduling, a 30-minute call ahead by your delivery specialists, a two-level walk up, placement of your furniture into your "room of choice", unpacking, light assembly (up to 30 minutes) and full packaging removal.

You will receive a call 2-3 days prior to your scheduled delivery date to confirm your 4-hour delivery window.

If you need to adjust your scheduled delivery date, please call us no later than 24 hours from your scheduled delivery date between 7:00AM and 7:00PM PST Monday through Friday to reschedule. Otherwise, additional fees may apply.

Note: Signature required for proof of delivery.Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent the amount of time your order will be in transit once your order has left the factory.

• Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.
• Orders sent via a Freight Carrier are delivered on average 2-3 weeks after the order leaves the factory.
• Orders sent via a White Glove Service are delivered on average 4-6 weeks after the order leaves the factory.

PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do NOT include production time for out of stock or made to order items.

When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be required to make an appointment for delivery.

If you’re not satisfied, let us know within 30 days after you receive your order by emailing support@rossifurniture.com— we'll then coordinate a pick up, ship the product back and, once it's received by us in good condition, issue you a refund.

Return requests must be received within 30 days after delivery.

Upon receipt of your request, all information will be reviewed and further instruction will be provided upon issuance of the request. Any merchandise received for return or exchange must be in 100% brand new, factory sealed condition, with all original packaging and contents intact.  

Returns will only be accepted if the item is in its original condition and packaging. The item must be returned with all of its parts, instructions, and accessories.

A refund will be processed after the items have been received in the warehouse and investigated.

Many of our pieces are hand-crafted from natural materials. The beauty is in the natural variations, the irregular distresses. sporadic oxidations, and color fluctuations. These are normal characteristics that will be affect the performance of your piece and are not considered a manufacturer defect.

In Case of Damage

It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be reported immediately. If not reported within 14 days of delivery, the defects and variances will be considered “acceptable” and will not be accepted for return or exchange. We will work with you to resolve the issue to your satisfaction. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded.

Credits and Refunds

Taxes paid will be refunded

Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit

A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Restocking fee does not apply to Non-Furniture Items as defined above

Refunds will be issued in the original form of payment. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.